Privacy Policy

1. Introduction

Welcome to Vexcraft ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vexcraft.io and use our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of the site. We reserve the right to make changes to this policy at any time. We will alert you about any changes by updating the "Last updated" date of this policy.

2. Data We Collect

We may collect information about you in a variety of ways, including:

• •Personal Data: When you register an account or place an order, we collect personally identifiable information such as your name, email address, and billing information.
• •Usage Data: We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed.
• •Order Data: When you purchase services, we collect information related to the transaction, including service details, project requirements, and communication records.
• •Communications: If you contact us directly, we may retain the content of your messages together with your contact information and our responses.

3. How We Use Your Data

We use the information we collect to:

• •Create and manage your account and process orders.
• •Deliver purchased services and communicate project updates.
• •Process payments and send transaction confirmations.
• •Respond to inquiries and provide customer support.
• •Send administrative information such as policy updates.
• •Monitor and analyse usage to improve our website and services.
• •Detect and prevent fraudulent transactions and other illegal activities.
• •Comply with legal obligations.

4. Data Storage & Security

We implement industry-standard administrative, technical, and physical security measures designed to protect your personal information from unauthorised access, disclosure, alteration, and destruction. Your data is stored on secure servers and access is restricted to authorised personnel only.

Although we take reasonable steps to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. You transmit information to us at your own risk.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

5. Cookies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small data files placed on your device that help us remember your preferences and understand how you use our site.

We use the following types of cookies:

• •Essential Cookies: Required for the website to function properly, including session management and authentication.
• •Analytics Cookies: Help us understand how visitors interact with the site so we can improve functionality and user experience.
• •Preference Cookies: Remember your settings and preferences to personalise your experience.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our website may not function properly.

6. Third-Party Services

We may share your information with third-party service providers who assist us in operating our website and delivering services:

• Stripe

  We use Stripe to process payments. When you make a purchase, your payment information is transmitted directly to Stripe and is subject to their Privacy Policy. We do not store your full card details on our servers.

• Google

  We offer Google Sign-In as an authentication option. If you choose to sign in with Google, certain profile information is shared with us in accordance with Google's Privacy Policy.

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes.

7. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR):

• •Right to Access: Request a copy of the personal data we hold about you.
• •Right to Rectification: Request correction of inaccurate or incomplete data.
• •Right to Erasure: Request deletion of your personal data under certain conditions.
• •Right to Restriction: Request that we restrict the processing of your data.
• •Right to Data Portability: Receive your data in a structured, machine-readable format.
• •Right to Object: Object to processing of your data for certain purposes, including direct marketing.

To exercise any of these rights, please contact us at gdpr@vexcraft.io. We will respond to your request within 30 days.

8. Contact

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: